Terms & Conditions

TERMS & CONDITIONS OF SALE

Effective Date: [07/09/2026]

Business Name: DELIFE LIVING
Address: Plot No. 12, Shreenath Avenue, Boranada, Jodhpur, Rajasthan – 342001
GSTIN: 08CCFPJ1020A2ZG
Email: info@delifeliving.co
Website: https://delifeliving.co/

1. ACCEPTANCE OF TERMS

1.1 These Terms & Conditions (“Terms”) govern the sale of furniture, home décor, furnishings and related products/services (“Products”) by Delife Living (“Delife Living”, “Company”, “Seller”, “we”, “us” or “our”) to the customer (“Customer”, “you” or “your”).

1.2 By placing an order, making any advance/payment, approving a quotation/design/specification, or accepting delivery of a Product, the Customer acknowledges that the Customer has read, understood and accepted these Terms.

1.3 These Terms shall be read together with the applicable quotation, invoice, order confirmation, approved drawing, specification, warranty document and other written order documents.

2. ORDER CONFIRMATION

2.1 An order shall become a confirmed order only after:

acceptance of the quotation/order;

receipt of the required advance/payment; and

acceptance of the order by Delife Living.

2.2 A website listing, catalogue, photograph, showroom display, verbal discussion, preliminary quotation or estimate does not by itself constitute a confirmed order.

2.3 Delife Living may require final confirmation of size, material, colour, finish, fabric, hardware, design and other specifications before commencing production.

2.4 Once the Customer has approved the final specifications and production/procurement has commenced, the order shall be treated as a committed order.

3. PRICES & TAXES

3.1 The applicable price shall be the price stated in the accepted quotation/order confirmation.

3.2 GST and other applicable statutory taxes shall be charged as applicable.

3.3 Transportation, installation, special handling, staircase/lift charges, crane/hoisting, dismantling, shifting or other additional services may be charged separately unless expressly included in the quotation.

3.4 Any additional work or change requested by the Customer after order confirmation may result in additional charges.

4. PAYMENT TERMS

4.1 Up to 50% advance payment may be required for confirmation of the order, unless otherwise agreed in writing.

4.2 The balance payment shall be payable according to the payment schedule stated in the quotation/order confirmation.

4.3 Where balance payment is required before dispatch/delivery, Delife Living may hold dispatch/delivery until the applicable outstanding amount is received.

4.4 Delay in payment may result in corresponding extension of the delivery timeline.

4.5 Delife Living shall not be responsible for delays resulting from delayed payments, approvals, measurements, specifications or other Customer-related matters.

4.6 Any undisputed outstanding amount shall remain payable notwithstanding a service complaint concerning a separate or disputed issue.

5. MADE-TO-ORDER / CUSTOMISED FURNITURE

5.1 Furniture manufactured, customised, modified, specially procured or specially finished according to Customer requirements shall be considered Made-to-Order / Customised Products.

5.2 Made-to-Order/Customised Products are manufactured/procured specifically for the Customer and therefore cannot ordinarily be cancelled, returned or exchanged merely due to change of mind, change of preference, personal unsuitability or no longer requiring the Product, subject to applicable law.

5.3 Once procurement, production, cutting, processing, customisation or manufacturing has commenced, cancellation may not be accepted.

5.4 If Delife Living agrees to a cancellation as a commercial exception, the Company may deduct reasonable costs already incurred or committed, including material procurement, labour, manufacturing, design, processing, transportation, supplier commitments, restocking and other actual costs, subject to applicable law.

6. CANCELLATION POLICY

6.1 A cancellation request must be made in writing.

6.2 Cancellation shall become effective only when confirmed in writing by Delife Living.

6.3 Once production/procurement/customisation has commenced, Delife Living may reject the cancellation request.

6.4 The Customer shall not ordinarily be entitled to cancellation merely because of:

change of mind;

change of interior design;

change of colour preference;

incorrect assessment of room size;

incorrect access measurement;

relocation;

change of personal circumstances; or

no longer requiring the Product.

6.5 Any refund legally payable or approved by Delife Living shall be processed after lawful adjustment of applicable costs, dues and charges.

7. DELIVERY TIMELINE

7.1 The standard estimated delivery timeline for Delife Living furniture is:

WITHIN 30 TO 45 DAYS

from completion of the applicable order requirements, including receipt of required advance payment and finalisation of specifications.

7.2 The above timeline is an estimated delivery period and not an unconditional guarantee of a fixed delivery date, except where a specific written commitment is expressly made by Delife Living.

7.3 Delivery may be delayed due to:

raw-material availability;

production requirements;

supplier delays;

transportation delays;

labour issues;

weather conditions;

governmental restrictions;

force majeure;

Customer-requested changes;

delayed payment;

delayed approval;

site/access issues; or

other circumstances reasonably beyond Delife Living's control.

7.4 Any Customer-caused delay shall automatically extend the applicable delivery schedule by a reasonable period.

7.5 Delife Living shall make reasonable efforts to keep the Customer informed of material delivery delays.

8. DELIVERY ACCESS & SITE CONDITIONS

8.1 The Customer is responsible for ensuring that the delivery premises are ready and reasonably accessible.

8.2 Before placing the order, the Customer should verify:

main entrance width;

doorway dimensions;

staircase dimensions;

lift dimensions and capacity;

corridors;

turning space;

building restrictions; and

society/association permissions.

8.3 Delife Living shall not be responsible for failure to deliver a Product where the Product cannot reasonably pass through the available access route due to inadequate access or Customer/site conditions.

8.4 Additional costs arising from special delivery requirements, crane/hoisting, extra labour, dismantling, shifting or other exceptional handling may be charged separately.

9. DELIVERY INSPECTION

9.1 The Customer or authorised representative should inspect the Product at the time of delivery.

9.2 Any visible damage, shortage or apparent discrepancy should be immediately recorded on the delivery document and reported to Delife Living.

9.3 Photographs/videos may be required for processing a delivery-damage claim.

9.4 Signing a delivery acknowledgment without recording visible damage or shortage shall constitute evidence that the Product was received in apparently satisfactory external condition, without affecting rights available under applicable law in respect of latent/manufacturing defects.

10. DAMAGE AFTER DELIVERY

Delife Living shall not be responsible for damage caused after delivery by:

misuse;

negligence;

accident;

impact;

water/moisture;

excessive heat;

excessive sunlight;

improper cleaning;

pest/insect infestation;

relocation;

shifting;

dismantling;

reassembly;

third-party installation;

unauthorised modification;

structural changes;

improper storage; or

any other cause not attributable to a manufacturing defect.

11. NATURAL WOOD & NATURAL MATERIAL VARIATIONS

11.1 Products made from solid wood, veneer, stone, marble, leather or other natural materials may naturally contain variations in:

grain;

colour;

texture;

knots;

pores;

markings;

patterns; and

shade.

11.2 Such natural characteristics are inherent to natural materials and shall not automatically be considered defects.

11.3 No two natural-wood furniture pieces can be expected to be absolutely identical.

11.4 Photographs, digital images, showroom samples and screens may show variations from the actual Product because of lighting, photography, screen settings and material/batch variations.

12. COLOUR & FINISH VARIATION

12.1 Minor variation in colour, shade, polish, texture or finish may occur between photographs, samples and the finished Product.

12.2 Hand-finished and natural-material Products may have individual variations.

12.3 Reasonable variations which do not materially affect the agreed Product specification shall not constitute a defect.

13. DIMENSIONAL TOLERANCE

13.1 Furniture is manufactured using reasonable manufacturing tolerances.

13.2 Minor dimensional variations within reasonable manufacturing tolerance shall not constitute a manufacturing defect.

13.3 The Customer is responsible for checking the available space and access dimensions before placing the order.

13.4 Delife Living shall not be responsible where the Customer has incorrectly assessed available space, doorway, staircase, lift or other access conditions.

14. CUSTOMER-REQUESTED CHANGES

14.1 After order confirmation, changes to:

size;

design;

material;

wood;

fabric;

colour;

finish;

polish;

hardware;

configuration; or

other specifications

shall be subject to feasibility and written approval by Delife Living.

14.2 Approved changes may result in additional charges and/or extension of the delivery timeline.

14.3 Delife Living shall not be required to make a change where production has progressed to a stage at which the change is commercially or technically impractical.

15. RETURN & EXCHANGE POLICY

15.1 Furniture Products are generally supplied on a non-return / non-exchange basis, particularly Made-to-Order and Customised Products, except where a return, replacement or refund is required under applicable law or expressly approved by Delife Living.

15.2 A return/replacement request may be considered where the Product:

is materially different from the confirmed order;

is delivered materially damaged due to an attributable delivery/manufacturing issue; or

has a verified manufacturing defect covered by the applicable warranty/service policy.

15.3 Delife Living may inspect the Product before approving a return, replacement or warranty remedy.

15.4 Return/exchange shall not ordinarily be available merely because the Customer:

changed their mind;

selected an unsuitable colour;

changed their preference;

incorrectly measured the premises;

failed to check access dimensions; or

no longer requires the Product.

15.5 Nothing in this clause shall restrict any mandatory statutory right available to the Customer.

16. WARRANTY

16.1 Where a Product is accompanied by a specific written warranty, that warranty shall apply according to its stated terms.

16.2 Warranty generally covers verified manufacturing defects within the applicable warranty period.

16.3 Unless specifically covered by the applicable warranty, warranty shall not ordinarily cover:

normal wear and tear;

scratches;

dents;

stains;

accidental damage;

misuse;

negligence;

water/moisture damage;

pest/termite/insect damage not attributable to manufacturing;

unauthorised modification;

third-party installation;

relocation;

dismantling/reassembly;

abnormal heat;

excessive sunlight;

improper cleaning;

improper maintenance; or

use contrary to care instructions.

16.4 Warranty claims may require:

invoice/order number;

photographs/videos;

description of the problem; and

physical inspection.

16.5 After verification of a valid warranty claim, Delife Living may, as appropriate and subject to applicable law:

repair the Product, rectify the defect, replace the affected component, or provide another legally applicable remedy.

16.6 Warranty does not automatically mean replacement of the entire Product.

17. RELOCATION / DISMANTLING / REASSEMBLY

17.1 Furniture should preferably be relocated, dismantled or reassembled by Delife Living or an authorised service provider where such service is available.

17.2 Damage occurring during Customer-arranged relocation, transportation, dismantling or reassembly shall not ordinarily be treated as a manufacturing defect.

17.3 Warranty/service coverage may be affected where damage results from unauthorised relocation, modification, dismantling or reassembly, subject to applicable law.

18. INSTALLATION

18.1 Where installation is included in the order, installation shall be carried out according to the applicable Product requirements.

18.2 Self-installation as per given assembly instruction

18.3 Any damage caused by third-party installation shall be the Customer's responsibility.

19. CUSTOMER RESPONSIBILITIES

The Customer shall:

provide accurate contact details;

provide accurate delivery address;

provide correct measurements where required;

make payments on time;

provide timely approvals;

ensure site readiness;

ensure adequate delivery access;

obtain required building/society permissions;

inspect Products at delivery;

follow Product care instructions; and

use the Product appropriately.

Any delay or additional cost resulting from Customer failure may be charged to the Customer and/or may extend the delivery timeline.

20. FORCE MAJEURE

20.1 Delife Living shall not be liable for delay or failure caused by circumstances beyond its reasonable control, including:

natural disasters;

fire;

flood;

epidemic/pandemic;

war;

civil disturbance;

strikes;

transportation disruption;

governmental restrictions;

shortage of raw materials;

supplier failure;

power disruption; or

other circumstances beyond reasonable control.

20.2 In such circumstances, the delivery schedule shall be reasonably extended.

21. PRODUCT AVAILABILITY

21.1 Products are subject to availability of raw materials, hardware, fabrics, finishes and other components.

21.2 If a specified component becomes unavailable, Delife Living may propose a reasonably comparable alternative.

21.3 Where Customer approval is reasonably required for a material change, Delife Living shall seek such approval.

22. COMPLAINTS & SERVICE REQUESTS

22.1 Complaints/service requests should be submitted through Delife Living's official customer-service channels.

22.2 The Customer may be required to provide:

order/invoice number;

photographs/videos;

description of the issue;

delivery details; and

other reasonable information required to evaluate the complaint.

22.3 Delife Living may inspect the Product before determining the appropriate remedy.

22.4 A complaint shall not automatically entitle the Customer to cancel an unrelated order or withhold undisputed outstanding payment.

23. LIMITATION OF LIABILITY

23.1 Delife Living shall provide remedies applicable to verified manufacturing defects, material non-conformity or other deficiencies attributable to Delife Living, subject to applicable law.

23.2 Delife Living shall not be responsible for loss or damage caused by:

misuse;

negligence;

unauthorised modification;

third-party installation;

relocation;

Customer-provided incorrect information;

Customer/site conditions; or

circumstances beyond the Company's reasonable control.

23.3 Nothing in these Terms shall exclude or limit any liability, right or remedy that cannot legally be excluded or limited under applicable Indian law.

24. WRITTEN ORDER DOCUMENTS

24.1 The following may form part of the Customer's order documentation:

quotation;

invoice;

order confirmation;

approved drawing;

specification sheet;

payment record;

email;

electronic confirmation;

WhatsApp confirmation; and

other written/electronic records relating to the order.

24.2 In case of inconsistency, the latest written specification/order confirmation accepted by both parties shall generally prevail, subject to applicable law.

25. VERBAL COMMITMENTS

25.1 Any special commitment, discount, specification, delivery promise, modification or exception must be confirmed in writing by an authorised representative of Delife Living.

25.2 Verbal statements shall not amend the written order terms unless confirmed in writing.

26. INTELLECTUAL PROPERTY

26.1 Delife Living's brand name, logo, designs, drawings, photographs, website content, catalogues and other intellectual property shall remain the property of Delife Living or its respective owners.

26.2 No Customer or third party may reproduce or commercially exploit such material without prior written permission.

27. CUSTOMER DATA & PRIVACY

27.1 Customer information may be used for:

order processing;

payment processing;

delivery;

installation;

customer support;

warranty;

after-sales service; and

other lawful business purposes.

27.2 Customer information shall be handled in accordance with Delife Living's applicable Privacy Policy and applicable law.

28. GOVERNING LAW & JURISDICTION

28.1 These Terms shall be governed by the laws of India.

28.2 Subject to any mandatory jurisdiction or remedy available to a consumer under applicable law, the competent courts/authorities at Jodhpur, Rajasthan shall have jurisdiction over disputes arising from these Terms.

28.3 Nothing in this clause shall be interpreted to deprive a consumer of any mandatory statutory jurisdiction or remedy available under applicable law.

29. SEVERABILITY

If any provision of these Terms is held invalid or unenforceable by a competent authority, that provision shall be modified or severed only to the extent necessary, and the remaining provisions shall continue in effect.

30. AMENDMENT OF TERMS

30.1 Delife Living may update these Terms from time to time.

30.2 The Terms applicable to a particular order shall ordinarily be the version accepted at the time of order confirmation, subject to applicable law.

31. CUSTOMER ACKNOWLEDGEMENT

By placing an order with Delife Living, the Customer confirms:

☐ I have reviewed the Product specifications.

☐ I have checked the required dimensions and access route.

☐ I understand that natural wood and natural materials may have variations.

☐ I understand that Made-to-Order/Customised Products are ordinarily non-cancellable/non-returnable once production or procurement has commenced, subject to applicable law.

☐ I understand the payment terms.

☐ I understand the estimated delivery timeline of 30–45 days.

☐ I understand the applicable warranty terms and exclusions.

☐ I agree to these Terms & Conditions.

IMPORTANT LEGAL NOTICE

These Terms & Conditions are intended to protect the legitimate commercial interests of Delife Living while maintaining compliance with applicable Indian law.

Nothing in these Terms is intended to exclude, restrict, waive or override any mandatory statutory consumer right, remedy, warranty or liability that cannot legally be excluded or restricted.

Where any provision of these Terms conflicts with a mandatory provision of applicable law, the mandatory legal provision shall prevail to the extent of that conflict.

DELIFE LIVING

Plot No. 12, Shreenath Avenue,
Boranada, Jodhpur, Rajasthan – 342001
GSTIN: 08CCFPJ1020A2ZG

Email: info@delifeliving.co
Website: https://delifeliving.co/